Check-in is the simple way you validate your visit for any activity, whether it's at a gym, a studio, or an online class.
Important note
A check-in is required for all activities, except for our Partner Apps. It must be done through the Wellhub app. Learn how to check in.
- How many per day? All plans include 1 check-in per day (except the Digital plan, which includes Partner Apps only). You can use your daily check-in for 1 activity of your choice, such as standard gym access, a studio class, or a Personal Trainer session.
Tip
If your routine calls for more than one activity on the same day, you can purchase individual Extra Check-ins directly in the app. Learn more about Extra Check-ins.
- Is it personal? Yes. Your check-in is personal and non-transferable. You must complete it on your own mobile device.
- How long is it valid? Global usage check-ins are valid during the partner facility's operating hours on that day. Once your workout or class ends, your check-in is completed. For Extra Check-ins, walk-ins must be used immediately upon purchase, while bookings can be made in advance for future dates and are charged at the time of booking.
Yes, you must check in for every class you've booked on the Wellhub app, whether it's in-person or online. The check-in button will appear in the app 30 minutes before the class starts.
Tip
Don't worry if you forget to check in right away. You have up to 30 minutes after the class ends to complete your check-in.
If you don't check in, the partner may deny you entry.
If you forget to check in within the allowed time or cancel a class outside the cancellation window, it will be counted as a no-show or late cancellation. This will use up your check-in for the day, and you'll have the option to either pay the resume booking fee or wait until the following month, when your booking access is automatically restored. Learn more about Late Cancellation and No-Show.
The number of activities available with one check-in depends on the partner. Some partners may offer options such as:
- Gym: allows access only to the gym area.
- Classes: allows participation in a single class.
- Gym + Classes: allows access to both the gym area and the classes offered by the partner.
The ability to cancel a check-in depends on the type of activity:
- In-person: You can cancel before the partner confirms your presence. The partner has up to 20 minutes to validate the check-in. Once the check-in is validated, it cannot be canceled.
Important note
To ensure you don't lose your check-in for the day, check the opening hours and only check in on the Wellhub app when you are at the partner's front desk. You won't be able to cancel your check-in if the gym or studio is closed.
- Online: The check-in is validated automatically and can't be canceled.
If you're having trouble checking in, here are a few common solutions:
- Make sure your Wellhub app is up to date.
- Check your internet connection, or try turning your phone's wifi off and on.
- Confirm that location services are enabled for the Wellhub app in your phone's settings.
- Verify you haven't exceeded the device limit for check-ins.
- Check if the partner you want to visit is included in your plan, or if at least one of the services you want to access is available.
- Try moving to a different area with a better signal, like near a window or outside the front doors.
You can find your check-in history in the Wellhub app.