I'm a Member
Getting started
- Getting Started: Add Family Members
- Getting Started: Activate Your Plan
- Getting Started: Sign Up
- Getting Started: Find Partners
About Wellhub
- Reporting fake websites and WhatsApp messages
- Can you keep using your plan if your company ends its partnership with Wellhub?
- What is Wellhub AI?
- Can someone subscribe to Wellhub without a company?
Plans
- How to activate a Wellhub plan?
- Understanding Your Plan: Included Tags & Usage Limits
- How to check if your plan is active?
- Does Wellhub offer a free trial?
Manage subscription
- How to pause your plan or a family member’s?
- Why is my membership scheduled to cancel without request?
- How to resume a paused plan?
- How to change your plan or a family member's?
Family Members
- How to add a family member?
- How to manage payments for family members
- Who is considered an eligible family member?
- Eligible family members
Account management
- How to change your email?
- How to keep using Wellhub if changing companies?
- What can cause a Wellhub account to be blocked?
- How to reset your password?
Payments & Billing
- Understand why your Wellhub membership price may change
- How to change payment methods for you or family members
- How does the subscription payment work?
- How does the refund policy work in Wellhub?
Check-in & Bookings
- What happens in case of a no-show or late cancellation?
- How to check in?
- How to access your check-in history?
- How to find the cancellation window for a booked class?
Challenges
- What are Wellhub Challenges?
- How to track steps and fix sync issues for challenges?
- How to create your own challenge in the Wellhub app?
- How to find and join challenges?