To create an account and use Wellhub, you must be eligible for the benefit. This means:
- You work at a company that offers the benefit.
- You're a customer or member of an organization that offers the benefit.
💡 Depending on the company, family members may also use Wellhub.
How to know if you’re eligible?
You can quickly check if you are on a company's eligible list:
- Go to our website and search for the company name.
- The site will ask for the specific information the company uses to identify you (your eligibility key). This could be your work email, employee ID, Social Insurance Number, or phone number.
- Enter your information, and we will confirm if you are on the list.
💡 Unsure which one to use? Your HR team can confirm which information your company chose as its eligibility key.
Can Wellhub’s eligibility change?
Your eligibility can change if:
- The company that offers your benefit cancels its contract with Wellhub.
- The company that offers your benefit changes its list of eligible people, which happens when hiring, transferring, or firing employees.
⚠️ If your eligibility changes, you’ll receive an email with more information.
What happens if you lose eligibility?
If you're no longer eligible for the benefit, your subscription will be scheduled for cancellation.
💡 In some cases, if you're the account holder and Wellhub subscriber, you may be able to keep using the benefit even if your eligibility changes.