It can be stressful when a payment doesn't arrive as expected. You should receive your Wellhub payout by the 15th of each month (or the next business day).
If that date has passed and you haven't received your payment, or if you see a payment error in the Partner Portal, this guide will help you quickly diagnose and fix the issue.
First, diagnose the problem
Log in to the Finance tab in the Partner Portal and check for any error messages. The issue is almost always one of the following:
- Incorrect Bank Details: Even a single wrong digit in your account number can cause a payment to fail.
- Account Type Mismatch: Your contract may require a business account, but a personal account is registered (or vice-versa).
Next, take action to get paid
1 - Fix your information
- If the problem is your bank details: You must update them in the Partner Portal. Learn how to update your bank account information.
2 - Wait for the automatic re-payment
Once you have corrected your information, our system will automatically reschedule your payment. The new payment will be processed on the next available payment run, which is typically the first or third Friday of the month.
If you have followed all these steps, corrected your information, and still have not received your payment after the next payment run, please contact our support team with your Partner ID ready.
This video guide also explains the common causes of a failed payment and shows you how to solve them: