Whether you need to update a staff member's email or you've lost access to the main Admin account, this guide will show you the correct process. Please find the scenario below that matches your needs.
If you have Admin access, you can update a staff member's email (or your own) by first adding the new email and then removing the old one.
Step 1: Add the new email address
- Log in to the Partner Portal.
- Go to Settings > Manage Staff Users.
- Click Add User, enter the name and the new email address, and assign the appropriate role (Admin or Manager).
- Click Send. The user must click the link in the invitation email to activate their account.
Step 2: Remove the old email address
- Once the new email is active, go back to Settings > Manage Staff Users.
- Click on the user associated with the old email address.
- Click Remove access and confirm.
💡 Have multiple locations? You will need to repeat this process for each location.
If the primary Admin has left the company or you no longer have access to the registered email account, we can help you recover access. For the security of your business, this is a manual process that must be handled by our support team.
To make this process as fast as possible, please prepare:
- Your Partner ID.
- The old Admin email address that you can no longer access.
- The new email address you wish to use as the primary Admin.
- Proof of Ownership: A legal document that proves you are the owner or an authorized representative of the business (e.g., a recent utility bill for the business or other official documentation).
Once you have this information ready, please contact our support team to begin the account recovery process.