Now that you've signed your contract, this guide will walk you through the final steps to get your profile live and welcome your first Wellhub visitor.
Step 1: Access the Partner Portal and create your password
Your first step is to log in to the Partner Portal for the first time. Use the unique link from your welcome email and follow the prompts to create your secure password.
➡️Having trouble logging in? Learn how to access the Partner Portal.
Step 2: Set up your profile
Your first and most important action is to complete your profile. A great profile attracts more visitors!
- Go to the App content section.
- Upload your logo, photos, class schedule, and confirm your opening hours and amenities.
Step 3: Set up your payments
This is a crucial step to ensure you receive your payments correctly. This action can only be performed by a user with Admin permission on the Partner Portal.
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Add your bank details: Go to the Finance section
and follow the prompts to add and verify your bank account.
⚠️ To avoid payment failures, it is essential that the Tax ID associated with your bank account is correct and matches the legal entity in your partnership contract.
- Understand the payment cycle: Payments are processed on the 15th of each month (or the next business day) for all validated check-ins from the previous month.
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Track your earnings: You can see a detailed breakdown
of your check-ins and upcoming payments at any time in the
Finance and Reports sections.
💡 For more detailed information, please see our dedicated Payment & Finance FAQs.
Step 4: Quality validation and going live (Approx. 3 business days)
After you complete your profile and add your bank details, our team will perform a final quality validation. Once approved, you'll receive a final welcome email confirming that your profile is now live in the Wellhub app.
Tip
You can check the status of your profile at any time in the Partner Portal. If it says Content Review, it means our team is still validating your information.
Step 5: Prepare for your first visitor
Congratulations! Now that you're live, here are the key things to do for a great start:
- Prepare your front-desk staff: This is the most important step. Let your team know you're a Wellhub partner and show them how to validate a check-in through the Partner Portal. A smooth first visit creates a happy, recurring customer.
- Understand the check-in process: When a visitor arrives, they check in on their Wellhub app. By default, you’ll need to manually validate their visit in your Partner Portal under Check-ins to confirm.
- Save time with automation: To make check-ins seamless, you can automate the validation process by integrating your club management system with Wellhub. Learn more about system integration.
- Track your performance: Use the Reports and Finance sections in the portal to see real-time data on check-ins and payments.