You can report a problem directly on the gym or studio page in the Wellhub app.
How to send a report
- Open the Wellhub app and go to the gym or studio page.
- Scroll to the bottom of the screen and tap Report a problem.
- Select the specific option (such as I was charged an extra fee, The information in the app is incorrect or Other) and tap Send.
📌 How reports work
Your report is completely anonymous. The partner does not have access to your name or data. You don't need to have checked in at the location to submit a report, and you can send a new one whenever you notice an issue.
What you should report
- The venue no longer accepts Wellhub: if the location denies your access based on your plan.
- Extra fee charged: if they charge a registration fee, mandatory physical assessment, or fees to release standard access.
- Incorrect information: discrepancies in address, phone number, opening hours, class list, or amenities.
- Other problems: any other situation that prevents or makes it difficult to use your plan at the location.
Tip
Gyms and studios may only charge additional fees for extra and optional services, such as non-mandatory physical assessments or rental of padlocks, towels, and equipment.