How to cancel your plan or a family member’s?

Canceling a monthly plan stops automatic renewal. Your cancellation is scheduled for the end of your current billing cycle, and you keep full access to partners until that date.

💡 Cancel at least 24 hours before your billing date to avoid charges and the automatic renewal of the plan. Check your renewal date in Profile > Settings > Account > Payments > Payment History.

To cancel the primary account holder's monthly plan:

1. Open the Wellhub app, go to Profile > Settings (gear icon) > Account.
2. Under Subscription, tap Manage subscription.
3. Tap Cancel Subscription and follow the instructions.

To cancel a family member's monthly plan:

1. Open the Wellhub app, go to Profile > Settings (gear icon) > Family members.
2. Find the family member, tap the 3 dots, and select Manage Subscription.
3. Tap Cancel Subscription and follow the instructions.

💡Paused monthly plans cannot be canceled.

💡 When canceling an annual plan, you can choose between two options:

• Standard cancellation: the end of your plan will be scheduled for the end of your 12-month commitment period with no fee charges. You keep access and continue to be billed monthly until the commitment ends. In this case, you need to wait for the pause to end, reactivate the plan, or choose the Early cancellation option.
• Early cancellation: the plan is canceled at the end of the current billing cycle, subject to a 20% fee on the remaining months' value. This amount completes the cancellation of the plan and is non-refundable.

💡 Cancel at least 24 hours before your billing date to avoid the next monthly charge. Check your billing date in Profile > Settings > Account > Payments > Payment History.

To cancel the primary account holder's annual plan:

1. Open the Wellhub app, go to Profile > Settings (gear icon) > Account.
2. Under Subscription, tap Manage subscription.
3. Tap Cancel Subscription and follow the instructions.

To cancel a family member's annual plan:

1. Open the Wellhub app, go to Profile > Settings (gear icon) > Family members.
2. Find the family member, tap the 3 dots, and select Manage Subscription.
3. Tap Cancel Subscription and follow the instructions.

Each subscription is managed separately. Canceling the primary account holder's plan does not automatically cancel family members' plans, and the primary holder remains responsible for shared payment methods.

⚠️ Important: If the primary account holder continues using Wellhub after leaving the company, canceling their plan will also cancel all associated family members' plans.

For any new subscription (monthly or annual), you have a 7-day right of withdrawal from the plan activation date to request cancellation and a refund.

📌 This rule applies only to your first subscription. Monthly or annual automatic renewals, upgrades, downgrades, and reactivations are not eligible for a refund.