An accurate address is critical for ensuring members can find your location and check in successfully. The process for updating your address is different depending on your situation. Please find the scenario below that best matches your needs.
Choose this option if your address appears correctly in the app, but visitors have to walk down the street to enable the check-in button. This means we only need to reset your GPS coordinates.
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What we need from you:
- Your Partner ID.
- A Google Maps link to your exact location.
- How to request the fix: Once you have the link, please contact our support team and ask them to "reset your geolocation."
Choose this option if you have relocated your business. This process updates the physical address that Wellhub members see in the app.
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What we need from you:
- Your Partner ID.
- The full, correct new address.
- A Google Maps link to the new address.
- Proof of the New Address: A copy of a recent utility bill or lease agreement showing the new business address.
- How to request the fix: Once you have this information ready, please contact our support team to begin the address change.
Choose this option if your check-in location is correct, but you need to update the official billing address on your contract for legal or tax purposes.
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What we need from you:
- Your Partner ID.
- The new, full billing address.
- Official Legal Documentation showing the new legal address.
- How to request the fix: This is a secure process. Please contact our support team with the documents ready to begin the request.
About your Google Business Profile
Our entire check-in system relies on Google Maps. Before you contact us, please ensure your address is 100% correct on your Google Business Profile. We can’t update your address in our system until it is correct on Google. It can take Google up to 14 days to approve an address change.