If you are changing jobs to another company that also offers Wellhub, or if you became eligible in a new way, you don't need to create a new account. You can add the new company to your existing account and keep all your history.
How to add or change your provider
If your account is active and your current payment method is credit card, debit card, Apple Pay, or SEPA, you can easily change your provider through the Wellhub app.
- Log in to the Wellhub app, go to your Profile, and select the Settings gear.
💡 If your account doesn't currently have an active provider, you may see a button to Add a provider on your home screen. - Tap Account and then Wellhub Provider.
- Select the new company and enter the eligibility key provided by your HR.
- Validate your eligibility when necessary and confirm the changes.
📌 If you see an error message like "We couldn't confirm your eligibility", this usually means your new company hasn't added your information to their employee list yet.
Tip
Make sure your login email is a personal one. This ensures you can always access your Wellhub account, even if you lose access to a work email. Learn how to change your login email.
You won't be able to change your provider in the Wellhub app if:
- You have an active Annual Subscription: In this specific case, you must contact our support team.
- You are in a free trial, have a paused plan, or a scheduled cancellation/downgrade: The app will not allow the change while these statuses are active. You must wait for the trial to end, wait for the cancellation/downgrade to take effect, or resume your plan from pause before proceeding.
- You use payroll/paycheck deduction as your payment method: Users paying via payroll are unable to change companies directly. You must first update your payment method to a valid digital payment method (credit/debit card, Apple Pay etc).
- You are moving to a company located in a different country: The "Change Provider" tool only works if your registered country matches the new company's location. If that is your case, you will not be able to use the self-service tool. Instead, you must follow the standard sign-up process for your new region to activate your benefit with the new company.
- You have Family Members (Active or Pending) on your account: You cannot change companies while having family members linked to your profile. You must first cancel all family member plans and wait for the cancellation to take effect at the end of the billing cycle. If the new company offers the option to add family members, it is possible to add them again with the new provider.
If you're currently a Family Member, but have become eligible for your own Wellhub benefit (for example, through your new job), you can switch to your own plan.
First, the Primary Account Holder must cancel your Family Member plan. Once your plan is cancelled at the end of the billing cycle, you can then follow the steps above to add your new company as a provider to your existing account.
If your new company doesn't offer Wellhub, you may still be able to continue your plan with a special one-time offer. Learn more about continuing with Wellhub after leaving the company that offered Wellhub.