We understand your concern when you notice that the invoice remains with a pending status after payment has been made. This situation usually occurs for two main reasons:
Bank Compensation Period
The standard deadline for bank transfer payments to be processed and updated on the Wellhub portal for companies is up to 15 business days. If you made the payment recently, the system is still within the reconciliation period, and the automatic clearance should occur within these 15 business days shortly.
How to request an invoice analysis?
If the 15 business day compensation period has passed or you need to confirm receipt of a payment, our team is available to analyze your account in detail.
To speed up your service, please have the following information handy:
- Proof of payment: with the date and amount fully legible.
- Invoice number: referring to the charge in question.
With this data, simply click the chat icon, located in the bottom right corner of the screen, to speak directly with one of our specialists.
If you are receiving collection emails but have already paid, please contact our support team via the chat icon in the bottom right corner of the screen.
💡 You can track the status of all your invoices and download deduction files directly from the Billing tab on the Wellhub for companies portal.