Retroactive billing on the invoice happens in contracts with the Flexible Fee model. It is generated when the total number of employees on the platform exceeds the fixed limit of your package during the billing cycle of the divergent month, with the excess amount being charged on the current invoice.
In this model, the invoice displays two descriptions to detail the charges:
- Post-paid Billing: Refers to the charge for extra seats used in the billing cycle of the divergent month.
- Pre-paid Billing: This is the charge for the fixed contracted amount, referring to the current and future billing cycle.
How does the extra seat calculation work? The calculation of seats is not based on the maximum number of employees on a single day. It accounts for the cumulative total of unique employees who had access to the benefit at any time during the entire previous billing cycle.
📌Example
- On the last day of that month, your list continues with a total of exactly 100 people, however, your invoice amount will be calculated based on 105 employees. This happens because the system counts all people who had access to the benefit at some point in that cycle (100 initial employees + the 5 new ones).
- If the list remains stable with 100 employees, and no other employee is added during that payment cycle, the invoice will return to the standard contracted amount, without charging for extra licenses.
How to check invoice details?
To view what is being charged, follow the instructions below:
- Access the Wellhub for companies portal and go to the Billing tab.
- Click on the arrow next to the desired invoice and select See details.
➡️ See more about charges and invoices in this article
💡 Tracking invoice details helps maintain financial control of the benefit. If you need help analyzing a specific entry, our support team is fully available via the chat icon, located in the bottom right corner of the screen.