Identifying more than one transaction in the same month can raise questions, but we are here to investigate and help as necessary. In some cases, an additional charge may occur due to automatic compensation from a previous cycle. This usually happens when:
- There are pending or overdue invoices from previous months that were processed in the current month.
- There was a denied credit card transaction attempt previously, which was processed along with the current month's invoice.
📌 You can check your company's complete history by accessing the Wellhub for Companies portal, under the Billing tab.
How to request an analysis of the charged amount?
Before requesting the analysis, understand the types of charges on your invoice:
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Pro-rata charge: A proportional value charged only for the days of use of a new service, such as the family package or an increase in the eligibility list, activated mid-cycle.
➡️ See more on how pro-rata charges work
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Retroactive charge: In flexible rate contracts, this is the post-paid value referring to extra employees who used the benefit the previous month.
➡️ See more on how retroactive charges work
To expedite the solution, open a ticket using the chat icon, located in the lower right corner of the screen, attaching payment receipts for the questioned transactions and the invoices on which the charges appear.
💡 Keeping your payment method up to date in Wellhub for Companies helps avoid transaction failures and the accumulation of invoices for subsequent billing cycles.